SAP Knowledge Base Article - Public

3514003 - Candidate not in Dashboard but process has been triggered - Onboarding

Symptom

Candidate moves from RCM to onboarding successfully but does not appear in the Onboarding Dashboard.

There is a just a Process Trigger in Manage Data.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  • Initiate candidate from Recruiting.
  • Initiation complete.
  • Navigate to Onboarding Dashboard, candidate not present.
  • Search for Process Trigger in Manage Data with application ID of the candidate.
  • See that the process has been triggered.

Cause

Candidate is stuck in First Rehire check

Resolution

  1. Navigate to the Check Tool
  2. Select the Validation Tab
  3. Select Onboarding in the Application Dropdown press Go
  4. Select First rehire verification completed or skipped for the new hire
  5. Enter the candidates application ID and run the check
  6. If there is an error it'll give you the  Proposed Solution   (Go to “BPE: Manage User Tasks” page by filtering it using the Task ID "")
  7. Complete the Rehire Task

Keywords

Onboarding, SF, SuccessFactors, Recruiting, RCM, Process Trigger, Rehire, ONB 2.0, Dashboard , KBA , LOD-SF-OBX-BPE , BPE Process Flow , LOD-SF-OBX-RCM , Initiate onboarding from RCM , Problem

Product

SAP SuccessFactors Onboarding