SAP Knowledge Base Article - Preview

3514054 - Resolving DateTimeParseException in Case Management POST Requests Due to Incorrect reportedOn Timestamp Format

Symptom

  • This article addresses a common issue encountered when submitting a POST request to the Case Management service.
  • Specifically, it provides guidance on resolving DateTimeParseException errors caused by incorrect date formats in the reportedOn field.
  • This error occurs when the reportedOn field in the JSON payload contains a date and time string that does not comply with the expected format.


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Environment

  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud Version 2 1.0

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Keywords

DateTimeParseException, Case Management, POST Request, Insomnia, Java Time Instant, ISO 8601 Format, Timestamp Format, Bad Request Error, reportedOn Field, JSON Parse Error, API Troubleshooting, CRM Cloud, Time Zone Offset, UTC Format, Error Resolution, SAP C4C, Service Cloud V2, API Call , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

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