SAP Knowledge Base Article - Public

3514439 - Entities Supported In Microsoft Teams Integration Service V2

Symptom

This KBA mentioned a list of Entities which are supported after integrating Sales Cloud V2 with Microsoft Teams.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP Sales Cloud and SAP Service Cloud Version 2

Resolution

 Entities which are supported integrating Sales Cloud V2 with Microsoft Teams - 

  • Cases 
  • Appointments
  • Opportunities 
  • Leads
  • Accounts 
  • Contacts 

Keywords

Entities, Sales Cloud V2, Teams integration , KBA , CEC-CRM-TMS , Microsoft Teams Integration , How To

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0