SAP Knowledge Base Article - Public

3514439 - Entities Supported In Microsoft Teams Integration Sales and Service Cloud V2

Symptom

This article lists the entities (Accounts, Appointments, Cases, Contacts, Leads, Opportunities) that are supported when integrating SAP Sales and Service Cloud V2 with Microsoft Teams.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

Environment

  • SAP Sales Cloud version 2
  • SAP Service Cloud version 2
  • SAP Sales and Service Cloud Version 2

Resolution

The following entities are supported for integration with Microsoft Teams:

  • Accounts
  • Appointments
  • Cases
  • Contacts
  • Leads
  • Opportunities

Keywords

Entities, Sales Cloud V2, Service Cloud V2, Teams integration, Microsoft Teams, Cases, Appointments, Opportunities, Leads, Accounts, Contacts , KBA , CEC-CRM-TMS , Microsoft Teams Integration , How To

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0