3514531 - Survey Tab Not Visible

You are working with a visit and you wonder why the Surveys tab is not appearing even when 'set as visible' via adaptation mode. You may have seen the KBA ##3495109 - Surveys tab is not visible for Visits  but you saw that 'perfect store' flag in visit header as blank so it does not seem to be the case.

SAP Cloud for Customer

1. Open the Visits work center.
2. Select the Visits view.
3. Search for visit ABC (where ABC is the ID of the visit).
4. Open ABC.
5. You cannot see the 'Surveys' tab visible, even if in adaptation mode it is 'set as visible'.

The document type of ABC, in business configuration fine-tuning activity "Maintain Visit Types" is flagged as "Default Perfect Store".

Consider changing this setting (to be effective to new visits);

1. Open the Business Configuration work center.
2. Open the Overview view.
3. Search for fine-tuning activity 'maintain visit types'.
4. Unflag the 'Default Perfect Store' flag of the desired visit types.

##3495109 - Surveys tab is not visible for Visits 

SAP Help Portal: Solution Guide for SAP Sales Cloud -> Scope and Configure Perfect Store (look for section 'Configure Perfect Store Visit Creation by Visit Type').

Survey, Tab, Not, Visible, Adaptation, Set, As, Visible, Mode , KBA , LOD-CRM-ACT-VST , Visit Planning , LOD-LE-SUR-DEF , Survey definition = design time , Problem