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SAP Knowledge Base Article - PreviewSymptom
When an email is sent to a Ticket that has been set to the Status Closed, sometimes the emails lands in the Unassociated queue and sometimes new Tickets are created.
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Environment
SAP Cloud for Customer Core Application
Keywords
Reply to Closed ticket, E-mail to Closed Ticket, Tickets with closed status, Interaction not added for closed tickets, Unassociated Emails , KBA , LOD-CRM-SRP , Service Request Processing , How To
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