SAP Knowledge Base Article - Preview

3514677 - Standard Behavior After Email Sent to Closed Ticket

Symptom

When an email is sent to a Ticket that has been set to the Status Closed, sometimes emails landed in Unassociated queue and sometimes new Tickets are getting created.


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Environment

SAP Cloud for Customer

Keywords

Reply to Closed ticket, E-mail to Closed Ticket, Tickets with closed status, Interaction not added for closed tickets, Unassociated Emails , KBA , LOD-CRM-SRP , Service Request Processing , Problem

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