SAP Knowledge Base Article - Public

3514924 - Inconsistency in Training Planner's "My Requests" count

Symptom

The "My Requests" section of the Training Planner shows "0" requests, but upon accessing it, there are actually pending requests.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Access Training Planner > "My Requests" shows "0" pending requests >
  2. Click "My Requests" > Upon entering it, requests are visible.

Resolution

Our Learning Engineering team has finalized their work on the situation and the fix is targeted to be delivered with the 2411 Learning system version. It is currently being verified the possibility of correcting it via a 2405 patch. Please, set this KBA as a favorite (star icon on the top right corner) to receive updates on it.

Check the KBA 2171560 to understand how to get notified when a KBA is created/updated.

Keywords

training, planner, my, requests, pending, discrepancy, inconsistency, count, zero, visible, wrong, display, displayed, LRN-185501 , KBA , LOD-SF-LMS-TRA , Training Planner , LOD-SF-LMS , Learning Management System , Known Error

Product

SAP SuccessFactors Learning 2405