SAP Knowledge Base Article - Public

3514974 - Slow Performance or Time Out Error When Copying any Approval Process

Symptom

When copying any approval process, you observe a slow tenant performance or there is a time out error

Environment

SAP Business ByDesign

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Application and User Management workcenter
  2. Go to Approval processes view
  3. Select the approval step Default Approval Process for Supplier Invoice
  4. Select Copy
  5. Adding any new step or condition
  6. Now Save and Close

Notice, the approval process will get time out/Performance error then the system dumps.

Cause

The system dump is caused by the large number of steps and conditions defined in the approval process.

Resolution

To ensure better performance and stable system behavior,

It is recommended to limit the steps and conditions to 5000 line items only  or below and also better to limit to 200 steps and maximum 25 conditions for each step.

Keywords

approval, process, btm, copy, performance , KBA , SRD-CC-BTM , Business Task Management , Problem

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer core applications all versions