SAP Knowledge Base Article - Preview

3514979 - Summary Not Working in Cases

Symptom

For certain users, the Case Summary feature is not working.


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Environment

SAP Sales Cloud and SAP Service Cloud Version 2

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions

Keywords

Case, Summary, Output Management, Service, Forms, Business Role, PDF , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-OUT , Output Management for SAP Sales/Service Cloud , Problem

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