SAP Knowledge Base Article - Public

3515007 - Route Form Error: route form failed: com.successfactors.workflow.util.workflow.FormRoutingException: invalidstepIndex - Performance Management

Symptom

Errors received when you try to route the form to any step using the Route Form tool.

"route form failed: com.successfactors.workflow.util.workflow.FormRoutingException: invalidstepIndex"

"route form failed: Invalid routing action"

Also when you try to route the form within the Performance inbox, error 900-001-6 is received.

Environment

SAP SuccessFactors Performance Management

Reproducing the Issue

  1. Go to Admin Center > Route Form.
  2. Enter the form id.
  3. Try to route the form to any step.

Cause

There is data issue on the form. The route form errors are caused by the route map xml file contains 'new' step before 'current' step.

Resolution

The routing map xml would need to be corrected in the backend. Please open a case with SAP Support and provide the affected document id.

Keywords

route form error, error 900-001-6, form routing failed, PMU-7835 , KBA , LOD-SF-PM-ADM , Admin Center, RBP, Permissions and Settings , Problem

Product

SAP SuccessFactors HCM Core 2405