3515058 - To-do Card URL Redirects to Source Instance Post-Refresh

After a refresh or cloning, HPv4 direct links and To-dos are incorrectly points to the source tenant URL rather than the URL of the instance you are logged into. This problem occurs because direct links for HPv4 from the source tenant are transferred to the target instance as absolute/static links, rather than being adjusted to relative links.

SAP SuccessFactors HCM

1. Log in to the target instance after a refresh or cloning.
2. Navigate to the Todo Cards section.
3. Click on Todo Card.
4. Observe that the system redirects you to the source instance instead of staying within the target instance.

UI links for todo-based cards were not updated after the instance refresh or clone.

Please submit a ticket to support under the component: LOD-SF-PLT-TOD with all the information for the cards that are impacted with screenshots. Our support team will need to request the Ops team to execute a script and manually rematerialize all to-do categories in the To-Do Foundation to fix the issue.

For support-related information, please check the internal memo included in this KBA or refer to the internal KBA below.

Note : If the problem persists after running the script, it should be addressed by the module-specific team.

To‑Do Panel Hidden When Latest Shell Bar Experience Is Enabled

If the latest experience for the SAP shell bar is enabled, the To‑Do panel/icon will not appear in the header as documented in Changes Included in the SAP User Experience Updates | SAP Help Portal

This is because the To‑Do panel is being deprecated as it no longer aligns with SAP’s latest user experience standards.

See Deprecation of To-Do Panel | SAP Help Portal for more details on the deprecation. 

How to Check Whether the Latest Shell Bar Experience Is Enabled

1. Go to Company System and Logo Settings.
2. Search for Enable the latest SAP shell bar. 
   • If this is checked, the To-Do Panel will NOT be displayed on the header / shell bar. 
   • If this is unchecked, the To-Do Panel will be displayed.

• SAP Help Portal - Changes Included in the SAP User Experience Updates
• SAP Help Portal - Deprecation of To-Do Panel

To-do Cards redirect to source instance, post refresh issue, To-do, HPV4, redirects URL to source , KBA , LOD-SF-PLT-TOD , To-Do List Issues , LOD-SF-PLT-REF , Instance Refresh , LOD-SF-PLT-IRT , Instance Refresh Tool , Problem