3515351 - Extension Fields Extended to Ticket Items Not Visible

Extension fields added to an object like sales quote item and then extended to the ticket item are not available on the ticket product.

SAP Cloud for Customer

1. In this example, go to the work center Sales, view Sales Quotes.
2. Open any quote.
3. Go to Products.
4. Enter the Adaptation mode.
5. Find the extension field and edit it.
6. See that it has been added to the scenario Sales Quote - Item to Ticket - Item. 
7. Now go to the work center Service and the view Tickets.
8. Open any ticket.
9. Go to Products.
10. Still in Adaptation mode, try to add the field to either of the sections in the ticket items. It is not available.

When an extension field is extended to the context "Ticket - Item" it will only be visible in the Items facet of the ticket. Note on Ticket level, Items and Products are not the same business context.

You can make the Items facet visible in the ticket via adaptation / personalisation and then you will be able to add the extension field there.

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