Symptom
Managers not getting required permissions even when a role is granted to "All Managers" or selecting options "Include access to the Reports of the Granted User's Direct Reports" etc.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors HCM
Reproducing the Issue
- Create permission role with permissions with a target.
- Grant the role to the Managers.
- Choose the target population as "Direct Reports", with the selected option "Include access to the Reports of the Granted User's Direct Reports"
- Permission only works for the first level reports.
- This occurs after selection of "Include access to the Reports of the Granted User's Direct Reports" is made the role is unavailable for managers. However, once this option is disabled the permission role works but not for Manager´s direct report all levels down.
Cause
This is related to configuration caused by cycled manager relationship.
Resolution
Please use the check tool "Quick Fix" to validate from user side by steps:
- Please go to check tool.
- Select Validation.
- Go to user management.
- Run check for User Hierarchy area.
- Run the "Quick Fix" option.
See Also
Keywords
"levels down", all levels down, "Include access to the Reports of the Granted User’s Direct Reports", disable, enable option, User Hierarchy, cycled manager relationship, INC9322160, manager cycle, INC10359545, all managers, permissions , KBA , LOD-SF-PLT-RBP , Role Based Permissions , Problem
Product
Attachments
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