SAP Knowledge Base Article - Public

3515505 - Issue with Managers role when "Include access to the Reports..." is enabled

Symptom

Managers not getting required permissions even when a role is granted to "All Managers" or selecting options "Include access to the Reports of the Granted User's Direct Reports" etc. 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

Environment

SAP SuccessFactors HCM

Reproducing the Issue

  1. Create permission role with permissions with a target.
  2. Grant the role to the Managers.
  3. Choose the target population as "Direct Reports", with the selected option "Include access to the Reports of the Granted User's Direct Reports
  4. Permission only works for the first level reports.
  5. This occurs after selection of "Include access to the Reports of the Granted User's Direct Reports" is made the role is unavailable for managers. However, once this option is disabled the permission role works but not for Manager´s direct report all levels down.

Cause

This is related to configuration caused by cycled manager relationship.

Resolution

Please use the check tool "Quick Fix" to validate from user side by steps:

  1. Please go to check tool.
  2. Select Validation.
  3. Go to user management.
  4. Run check for User Hierarchy area.
  5. Run the "Quick Fix" option. 

See Also

3510063 - Second Manager Cycle Detected. Please try again

Keywords

"levels down", all levels down, "Include access to the Reports of the Granted User’s Direct Reports", disable, enable option, User Hierarchy,  cycled manager relationship, INC9322160, manager cycle, INC10359545, all managers, permissions , KBA , LOD-SF-PLT-RBP , Role Based Permissions , Problem

Product

SAP SuccessFactors HCM Suite all versions

Attachments

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