3515540 - User is assigned a different license than the role should give them in SAP Analytics Cloud (SAC)

Symptom

When assigned a role to a user (such as Viewer role), which should give the user a Planning Standard license, the user instead shows as having a Planning Professional License

Environment

SAP Analytics Cloud (Enterprise) 2024.1

Reproducing the Issue

Create a user
Assign the user a specific role which will give them a type of license
Also assign them to a team which has a role assigned to it
Note that the user does not have the license associated with the role given them in #2, but instead has a more power license assigned to them.

Cause

In SAC there is a license Hierarchy in terms of capabilities. From lowest to highest they are:

Business Intelligence
Planning Standard
Planning Professional

If a user is assigned the Viewer role, then they will be shown to have a Planning Standard License

If a team is assigned the Viewer role, then all members of that team will be shown to have a Planning Standard License even if you directly assign a BI Content Viewer role to the individual members of the team

If a user is assigned to a team and also given an individual role, then the license displayed in the User Management page will be the higher ranking license between the two.

Resolution

The User Management page displays the highest ranking license assigned to a user after taking into account not only the roles they have been assigned, but also the roles assigned to the teams that user is a part of.

The roles column in the users page will only show the roles directly assigned to the individual user, it will not show the roles inherited through the teams they are a member of.

Keywords

Planning, user, license, management, pro, professional, roles, standard, viewer , KBA , LOD-ANA-DES , Story Design & Visualizations , Problem

Product

SAP Analytics Cloud 1.0