Symptom
When assigned a role to a user (such as Viewer role), which should give the user a Planning Standard license, the user instead shows as having a Planning Professional License
Environment
- SAP Analytics Cloud (Enterprise) 2024.1
Reproducing the Issue
- Create a user
- Assign the user a specific role which will give them a type of license
- Also assign them to a team which has a role assigned to it
- Note that the user does not have the license associated with the role given them in #2, but instead has a more power license assigned to them.
Cause
In SAC there is a license Hierarchy in terms of capabilities. From lowest to highest they are:
- Business Intelligence
- Planning Standard
- Planning Professional
If a user is assigned the Viewer role, then they will be shown to have a Planning Standard License
If a team is assigned the Viewer role, then all members of that team will be shown to have a Planning Standard License even if you directly assign a BI Content Viewer role to the individual members of the team
If a user is assigned to a team and also given an individual role, then the license displayed in the User Management page will be the higher ranking license between the two.
Resolution
The User Management page displays the highest ranking license assigned to a user after taking into account not only the roles they have been assigned, but also the roles assigned to the teams that user is a part of.
The roles column in the users page will only show the roles directly assigned to the individual user, it will not show the roles inherited through the teams they are a member of.
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening a case for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using SAP for Me, Google or Bing:
- https://me.sap.com/servicessupport/search#?q=SAP%20Analytics%20Cloud%20OR%20SAC&tab=All
- https://www.google.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud Connection Guide
- Getting Started with SAP Analytics Cloud Expert Community page
- SAP Analytics Cloud Get More Help and SAP Support
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Keywords
Planning, user, license, management, pro, professional, roles, standard, viewer , KBA , LOD-ANA-DES , Story Design & Visualizations , Problem