3515667 - Application error when mapping competency to role in JPB - Job Profile Builder

• Application error when mapping competency to role in JPB.
• JDM to JPB runtime exception: "java.lang.NullPointerException" 

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SAP SuccessFactors Job Profile Builder

When manually mapping competency to role in "Manage Job Profile Content", or via import role competency mappings, application error occurs and can not be saved.

Note

When checking the error log of the application error or the error log in import job, it shows NullPointerException:

Cannot invoke "com.successfactors.capabilitymanagement.bean.competency.CompetencyEntity.getInternalId()" because the return value of "com.successfactors.jdmng.bean.RoleCompetencyMappingEntity.getCompetency()" is null

OR

When JDM to JPB migration is run, it fails with runtime exception: java.lang.NullPointerException: Cannot invoke "com.successfactors.capabilitymanagement.bean.<generic Object>.getId()" because the return value of "com.successfactors.jdmng.bean.<Generic Object>.<generic Object>.getEntity()" is null 

Some Competencies/Skills had been deleted, before their mapping to the role/family/job profile is delimited.

Thus, when editing the role/family/job profile further, the system will check all the mappings (even the competency is deleted) and when the system can not find the competencies, it throws null pointer error.

Note

How to check:

1. Check via "manage data"

Go to Admin Tools > Manage Data > Select the affected entity for first dropdown list > Fill the name in the second column >  Check "Mapped Competencies" section > Find if any Competency/Skill with empty “Competency GUID” exists.

2. Check Role-Mapped Competencies file via export

Go to Manage Job Profile Contents Import/Export > download "Role-Mapped Competencies" and check in the file > filter for the role > Check if any blank value exists in column "Competency.External Code" exists for the role.

Delete the Role/Family/Job Profile with error and create a new one. Please note that before deleting, use the "Manage Job Profile Contents Import/Export" tool to export the role related mapping files and confirm the role has no mapping to job code, competency, family, job profile etc.

If the role is not mapped to other entities, then you can delete the role. If the role is mapped to other entities, delimit those mappings first before deleting the entity to avoid the null pointer error.

Note

• When creating JPB data, create the entities e.g. competency, role, family first, then map them.
• When deleting JPB data, delimit the mapping first manually in JPB or via import (for example 2718919 - Delimit Competency Mapping from Job Role Via Import), then delete the entity.

Scenarios:

If it is JPB enabled instance:

Complete JDM old to new sync job successfully. Job status details should be as "Post migration successful"

If it is TIH enabled instance:

1. Complete JDM old to new sync job successfully. Job status details should be as "Post migration successful"

2. If the job is completed successfully, try to check whether the respective attribute is maintained in English debug locale, if so remove the translation for same and save it.

3. If above two steps are done already, try to re-save the competency once from TIH screen by opening the translation (without making any changes).

Other scenarios:

1. If it is JPB enabled instance without TIH upgrade and the "JDM old to new sync job" shows as "Company was migrated earlier" (check the older job details), then it could be due to Instance Refresh issue where Instance got refreshed from TIH to JPB instance or from JPB to TIH instance. 

Check "JdmjpbmappingEntity" file if WSM id's are present for some competencies. If WSM id's are present for some competencies, most likely it could be because of Instance refresh from TIH to JPB instance or from JPB to TIH instance. 

In such scenarios, upgrading to TIH would be the right decision to overcome the application error and perform the mapping.

References:

• Creating Content Using Import and Export Process | SAP Help Portal
• 2949010 - Mass Import Job Profile Builder Data
• 2793827 - Application Error in Job Profile Acknowledgement
• 2718919 - Delimit Competency Mapping from Job Role Via Import
• 2247121 - Error message when trying to import Families and Roles

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