Symptom
We have SAP Knowledge Base Articles that explain how to create a support case and select the appropriate system.
https://me.sap.com/notes/1296527
https://me.sap.com/notes/2848890
While the above articles provide general guidance on submitting a support case and the importance of selecting the correct system information, the current Knowledge Base Article focuses on choosing the right Component and System for SPM Titan (Oracle to GCP migration) cases.
Please add "TITAN Project" in your case description or subject to indicate that the problem or information required is for GCP tenants.
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Keywords
SPM, TITAN, GCP migration, Oracle to GCP migration , KBA , CEC-SAL-COM , SuccessFactors Incentive Management , CEC-SAL-COM-PLC , Plan Communicator , CEC-SAL-WFL-TITAN , SPM Titan, Ref Architecture and Migration, Advanced Workflow , CEC-SAL-COM-INT , Application Integration , CEC-SAL-COM-TITAN , SPM Titan Ref Architecture and Migration Incentive Mgmt , CEC-SAL-WFL , Advanced Workflow , CEC-SAL-COM-PIP , Pipeline Runs and Calculations , How To
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