3515940 - Import Content error - "Could not create folder "sftp://***/assets/toc" because it already exists and is a file. Please check your settings."

Symptom

Background Job shows 'Failed' Status.
Background job Error message: Could not create folder "sftp://***/assets/toc" because it already exists and is a file. Please check your settings.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

Go to Content
Import Content
Proceed through the tool and Schedule Job
An error will be seen directly after the job runs or in the Background Jobs tool.

Cause

The "toc" folder that shows in the error is a reserved entity in Linux and stands for Table of Contents which is causing the error

Resolution

You will need to rename the folder to make the import to work. Please work with Content Developer to update the changes on the content file.

Keywords

lms, learning, iContent, content, upload, course, sf, SuccessFactors, could, not, write, SFTP, scheduled, job, failed, failure, fail, ContentDeploymentException, ContentDeploymentLocationBackgroundJob, FileSystemException, tool, unable, deploy, zip, file, import, toc , KBA , LOD-SF-LMS-CNT , Content , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors Learning all versions