3515941 - Dump Error When Opening Adaptation Mode Under Product Usage Form Screen On Surveys Facet

After opening the Product Usage Form screen, if the user opens the adaptation mode, the screen will display a dump error.

"Technical error: Cannot read properties of undefined (reading 'getComponentController')."

SAP Cloud for Customer

1. Go to Visits WoC view.
2. Search for Visit "ABC".
3. Start the Adaptation Mode.
4. Open and go to "Surveys" facet.
5. Under Forms EC section, click on "Product Usage Form".
6. Click in "Add Products" at the bottom.
7. After the pop-up screen opens, leave adaptation mode.
8. Dump error: Technical error: Cannot read properties of undefined (reading 'getComponentController')

This Simulation tab UI is created using JavaScript.
Only the UI created by SAP UI designer can be taken into adaptation/personalization mode.

This is the current system behavior.

As it is a behavior of the system, we would suggest you to raise an idea in the SAP Sales Cloud Portal https://influence.sap.com/sap/ino/#/campaign/1868 requesting this functionality.

The Customer Influence portal is the correct channel for requirements of changes in the system behavior.

There other customers can also vote for the idea and depending on the demand from the customer community, the developers will evaluate and plan accordingly for a possible implementation of this new feature.

Dump; Adaptation Mode; getComponentController; Undefined; UI; C4C; Usage; Form; Screen , KBA , AP-RC-UIF-FLX , Page Layout & Key User Configuration , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2408