Symptom
The promotion rule is not being applied to the cart or order.
In the Kibana log, the following logs can be found:
"message": "Error while destroying connection 2(-A!) : connection is closed." |
"message": "PreparedStatementCallback; SQL [UPDATE CLNodeInfos SET lastPingTS=? WHERE clusterID=?]; Connection reset by peer; nested exception is com.microsoft.sqlserver.jdbc.SQLServerException: Connection reset by peer", "cause": { "extendedStackTrace": [ { "location": "mssql-jdbc-11.2.3.jre17.jar", "version": "?", "file": "SQLServerConnection.java", "method": "terminate", "exact": false, "line": 3806, "class": "com.microsoft.sqlserver.jdbc.SQLServerConnection" } |
"loggerName": "de.hybris.platform.ruleengine.event.OnTenantStartupProcessor", |
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
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Environment
SAP Commerce Cloud in the Public Cloud (CCv2)
Product
Keywords
Commerce, Commerce Could, Promotion rule, Promotion module, promotion apply failed, rule module, rule module initialization, module initialization , KBA , CEC-SCC-COM-PRO-PE , Promotion Engine , Problem
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