3516087 - When opening a BW live story on view mode, no responding after click Edit Prompts

• When opening a specific BW live story on view mode, no responding after click Edit Prompts
• Switch to edit mode and show the prompts , then go back to view mode by change mode=view in URL, the prompt could be shown after click Edit Prompts.

• The following error could be seen from console log:

    [FailedAction - Action: udm.internal._launchVariableDialogForExternalComponent@[{"app":"MAIN_APPLICATION"},{"story":"storyID"},{"udm":"udm"}] - Error: Store.UnhandledError/Uncaught exception while handling saga]
      Cannot read properties of undefined (reading 'getInstance')
      at tR.loadFFUiModules (app.chunk.uqm-firefly-app-chunk.1c6635647eab855c57a3.js:1:358841)
      at tR.open (app.chunk.uqm-firefly-app-chunk.1c6635647eab855c57a3.js:1:355310)
      at push.2309.constructor.launchVariableDialog (app.chunk.uqm-firefly-app-chunk.1c6635647eab855c57a3.js:1:371248)

• SAP Analytics Cloud 2024.15.6

1. Logon SAC tenant.
2. Access Story URL on view mode
3. Click the Edit Prompts, no responding.
4. Click Edit to change to Edit mode, then click Edit Prompts to show the Set Variables page
5. Click Cancel to close the prompt page.
6. Change the URL back to view mode to access the story again.
7. Click the Edit Prompts, the Set Variables page could be shown now.

This issue is resolved in 2024.15.10.

This issue is resolved in 2024.15.10.

• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
• Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
• 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
• 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
• Search for SAP Analytics Cloud content using Google or Bing:
  • https://www.google.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
  • https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
  • Note: Add relevant text or warning/error messages to the text search field to filter results.
• SAP Analytics Cloud Connection Guide
• Getting Started with SAP Analytics Cloud Expert Community page
• SAP Analytics Cloud Get More Help and SAP Support
• Need More Help? Contact Support or visit the solution finder today!

Your feedback is important to help us improve our knowledge base.

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped, sap analyst cloud, https://hcs.cloud.sap, https://hanacloudservices.cloud.sap, https://cloudanalytics.accounts.ondemand.com, https://hanacloudservices-us.accounts.ondemand.com, https://www.sap.com, https://help.sap.com, predictive analytics (analysis), data analysis (analytics) tools, analytics tools, sap analytics cloud, data literacy, advanced analytics, data democratization, analytics software, real time analytics, self service analytics, advanced data analytics, analytics as a service, analytics cloud / cloud analytics, saas analytics, cloud bi, enterprise planning, cloud data analytics, cloud based analytics, analytics cloud platform, modern analytics, real time analysis, cloud analytics solution(s), what is sap analytics cloud, cloud analytics tools, analytics in the cloud, cloud analytics software epm, business intelligence , KBA , LOD-ANA-DES , Story Design & Visualizations , Problem