Symptom
Candidates see application error while submitting Personal Data Collection task after enabling Centralized Services for Onboarding Pages switch:
An application error occurred. Please try again later, or notify support (with the error information of errorId=xxxx, timestamp=xxxx, and the version information from the current screen) if the issue keeps occurring.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Admin Center > Onboarding General Settings
- Enable Centralized Services for Onboarding Pages switch
- Initiate onboarding for candidate
- Proceed until PDC step
- Log in as candidate
- Open PDC task and proceed until submit
- See application error
Cause
Configuration issue of custom MDF object:
- (For SAP Support only) Backend log: [][]Found multiple internal codes for same external code
(check internal memo for detailed logs)
Resolution
Step 1: Ensure the custom MDF object is not added to section one in the Hire Template
- Go to Admin Center > Manage Data > Hire Template
- Search the Hire Template used in PDC step
- Ensure the custom MDF object is not added to section one in the Hire Template
Step 2: Remove the "externalCode" field in the configuration UI
- Go to Admin Center > Manage Configuration UI
- Open configuration UI for the custom MDF object
- Remove the "externalCode" field and save
See Also
Keywords
SAP, SuccessFactors, Onboarding, application error, PDC, Centralized Services for Onboarding Pages, custom MDF object, hire template , KBA , LOD-SF-OBX-PDC , Personal Data Collection , Problem