SAP Knowledge Base Article - Public

3516339 - Sales Assistant Voice Recognition Does Not Work in a Language Besides English

Symptom

Using the Sales Assistant Add-in, when a voice command is given in any language besides English, the sentence is not recognized.

Environment

SAP Cloud for Customer
Sales Assistant Add-in/Activity Advisor

Cause

The support for languages other than English is only available for text based commands. Voice recognition is only available in English.

Text based commands are available in the following languages:

  • English
  • German
  • Spanish
  • French
  • Portuguese

Resolution

As it is a behavior of the Add-in, you may raise an idea in our influence page requesting this functionality:

https://influence.sap.com/sap/ino/#/campaign/1868

See Also

How to configure the Sales Assistant/Activity Advisor for Opportunities in Sales Cloud

Keywords

portugues; português; Deutsch; Español; Français; addon; add-on; Voice assistant; conversational assistant;  , KBA , AP-RC-MOB-OFL-RT , Offline Runtime , Problem

Product

SAP Cloud for Customer core applications 2408