SAP Knowledge Base Article - Public

3516391 - Header Section is Moved Below Facets

Symptom

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

It's observed that the header of a document in C4C is below the Facet section:

The requirement is for the Header to be above instead:

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Service Work Center View.
  2. Open the Tickets OWL view.
  3. Open any Ticket in detail.
  4. Check that the header with information on the Ticket is misplaced.

Cause

The option "Disable Header Information from Top" is enabled.

Resolution

The option can be disabled by going to:

  1. Click on the User icon, top right.
  2. Go to Settings.
  3. Open the "Company Settings" tab.
  4. Look for the option "Disable Header Information from Top" and turn it off.

Keywords

move; facet; tab; header; adaptation mode; , KBA , AP-RC-UIF-FLX , Page Layout & Key User Configuration , Problem

Product

SAP Cloud for Customer core applications 2408

Attachments

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