3516391 - Header Section is Moved Below Facets

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

It's observed that the header of a document in C4C is below the Facet section:

The requirement is for the Header to be above instead:

SAP Cloud for Customer

1. Go to the Service Work Center View.
2. Open the Tickets OWL view.
3. Open any Ticket in detail.
4. Check that the header with information on the Ticket is misplaced.

The option "Disable Header Information from Top" is enabled.

The option can be disabled by going to:

1. Click on the User icon, top right.
2. Go to Settings.
3. Open the "Company Settings" tab.
4. Look for the option "Disable Header Information from Top" and turn it off.

move; facet; tab; header; adaptation mode; , KBA , AP-RC-UIF-FLX , Page Layout & Key User Configuration , Problem