Symptom
When opening responsive template on setup, error message is thrown: Custom responsive template with provided id doesn't exist.
Environment
SAP SALES CLOUD CPQ
Reproducing the Issue
- Access Setup
- Open Responsive Template section
- Try to access any custom template
- Error is thrown.
Cause
Bug on application.
Resolution
This is a known bug on the application, to access the custom template, you should enable UI customization on Developer Console.
Tentative fix is 2411.
Keywords
KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Known Error
Product
SAP CPQ 2024