SAP Knowledge Base Article - Public

3516684 - Salary range and comp-ratio column display N/A - Compensation

Symptom

Salary range and comp-ratio column display N/A.

**Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental** 

Environment

  • SAP SuccessFactors Compensation
  • SAP SuccessFactors Variable Pay

Reproducing the Issue

  1. Go to the Admin Centre -> Compensation.
  2. Choose one form.
  3. The Salary Range and Compa-ratio shows N/A as below:
    Form shows NA.png

Cause

The calculation of Salary range and Compa-ratio is related to the pay matrixes. The pay matrixes define the pay grade as key as below.
Pay Matrixes.png

But the Employee Central Field definition of Pay Grade in Compensation Worksheet is incorrect. So, the Pay Matrixes cannot correctly map to the Salary Range, which also affects the calculation of Compa-ratio. 

Resolution

  1. Go to Compensation Home
  2. Choose one template
  3. Go to Plan Setup -> Design worksheet -> choose Pay Grade
    Pay Grade.png
  4. Edit the Employee Central Category and Employee Central Field of Pay Grade field as shown below.
    Correct Value.png

Keywords

Compensation, Worksheet, Pay Grade, Salary Range, Compa-ratio, Employee central, Variable Pay, N/A, Blank, Value disappears, Shows N/A, Pay Matrixes, Display N/A , KBA , LOD-SF-CMP-HBA , Hierarchy based approvals , Problem

Product

SAP SuccessFactors Compensation all versions