Symptom
The newly introduced property to block the prospects is missing in the communication configuration "Integrate Master Data with SAP S/4HANA" or "Integrate Master Data with SAP ERP"
Environment
SAP Sales & Service Cloud v2 Integration with SAP S4HANA
SAP Sales & Service Cloud v2 Integration with SAP ERP
Reproducing the Issue
- Go to Settings
- Go to Integration >> Communication Configurations
- Open the existing communication configuration for Master Data replication to SAP S4HANA or SAP ERP
- Newly added Properties tab is available but its empty and the property to block prospects is missing
Resolution
- If you have copied earlier the template “Integrate Master Data with SAP S/4HANA” or “Integrate Master Data with SAP ERP”, then the property "Do you want to Block the Prospects" won’t be available automatically in your copied communication configuration.
- You have to delete the outbound configuration “Replicate Business Partner to SAP S/4HANA” or “Replicate Business Partner to SAP ERP” from your copied communication configuration and re-add it again.
- Then the property "Do you want to Block the Prospects" will be visible.
- Enable it using the toggle button - then the prospect blocking becomes active.
Keywords
"Prospect Blocking" ; "Sales & Service Cloud v2" ; "Block prospects replication" ; "Prospects replication" , KBA , CEC-CRM-DC , Data Connector for SAP Sales/Service Cloud , CEC-CRM-INT , Integration for SAP Sales/Service Cloud , Problem
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0