SAP Knowledge Base Article - Public

3516925 - Unable to edit the Guided Selling screen

Symptom

It is needed to adapt the Opportunity Guided Selling. For example, it is desired to hide the 'Create Sales Quote' option inside that screen.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Sales > Opportunities;
  2. Open the desired Opportunity ID;
  3. Click on Guided Selling at the right top;
  4. Click on Create button;
  5. It is needed to adapt the Guided Selling screen.

Cause

It is currently not possible to hide / edit any field in an add-on screen (such as Guided Selling) via Adaptation Mode, as per standard design.

Resolution

This is the expected system behavior.

However, please check with the Implementation Partner to create a PDI solution that hides this option, or to make any other wanted change. For that, the KBA below can be used as reference:

2784720 - Custom EC cannot be hidden via Adaptation Mode

Keywords

add-in, addin, addon, modify, modified , KBA , LOD-CRM-OPP , Opportunity Management , LOD-CRM-SBS-360 , Customer 360 Profile , Problem

Product

SAP Cloud for Customer core applications all versions