SAP Knowledge Base Article - Public

3517167 - Error occurs when adding a product to a discount list in C4C

Symptom

An error is thrown by the system when attempting to add a product to a discount list.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to the 'Product' work center
  2. Proceed to the 'Discount List'
  3. Access the 'Overall Customer Discount' section
  4. Open the existing list or create a new one
  5. Switch to 'Edit' mode
  6. Attempt to add a product to the items
  7. Note: The system dumps

Cause

The inclusion of the Product ID field in the Item table within the overall customer discount list is not recommended as it has been added through customization/personalization.

Resolution

We kindly request the customer to refrain from this action. The primary function of the overall customer discount list is to manage discounts solely based on the account id. These discounts will be calculated and incorporated into the sales transactions, regardless of the products included.

Keywords

Overall Customer Discount list;  Discount; Discount List , KBA , LOD-LE-PRC-PMD , Price Master Data , Problem

Product

SAP Cloud for Customer core applications 2408