SAP Knowledge Base Article - Public

3517206 - Notification "Your Expense Report ABC was Reimbursed" cannot be delivered

Symptom

  • Notification "Your Expense Report ABC was Reimbursed" cannot be assigned or reassigned  (ABC represents an Employee ID)
  • There is no way of assigning the activity to another person in Business Task Management
  • Cancel option might be greyed out in the UI
  • An health check 'Assignment of type HCM_ERM_ERM_EXREP_NTF_RMBRSED BTM items not possible' might occur

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Application and User Management
  2. Go to Business Task Management
  3. Show Unassigned Items
  4. Find notification 'Your Expense Report ABC was Reimbursed' 
  5. Find one or more error logs
  6. Select any Error Log
  7. Find info 'Business task is inconsistent - no valid responsible person/organization'

Resolution

This kind of notification is sent to the employee. If the employee is not active, deleted, or left the company, it cannot be assigned anymore. The solution is:

  • Activate the employee if the employee/user is locked or inactive.
  • Cancel/delete the BTM notification, if the employee does not exist anymore.
  • If above options are obsolete, e.g. as the Cancel is greyed out in UI, forward to SAP Support with the customers permission to perform a backend correction

 

Keywords

grayed, determine, determination, assigned, not active, deleted, left the company, Application and User Management, Business task is inconsistent - no valid responsible person/organization, Employees removed because they have no validity , KBA , AP-RC-UIF-RT-B , ByD HTML5 Client (not for Cloud for Customer) , Problem

Product

SAP Business ByDesign all versions