Symptom
- Notification "Your Expense Report ABC was Reimbursed" cannot be assigned or reassigned (ABC represents an Employee ID)
- There is no way of assigning the activity to another person in Business Task Management
- Cancel option might be greyed out in the UI
- An health check 'Assignment of type HCM_ERM_ERM_EXREP_NTF_RMBRSED BTM items not possible' might occur
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to Application and User Management
- Go to Business Task Management
- Show Unassigned Items
- Find notification 'Your Expense Report ABC was Reimbursed'
- Find one or more error logs
- Select any Error Log
- Find info 'Business task is inconsistent - no valid responsible person/organization'
Resolution
This kind of notification is sent to the employee. If the employee is not active, deleted, or left the company, it cannot be assigned anymore. The solution is:
- Activate the employee if the employee/user is locked or inactive.
- Cancel/delete the BTM notification, if the employee does not exist anymore.
- If above options are obsolete, e.g. as the Cancel is greyed out in UI, forward to SAP Support with the customers permission to perform a backend correction
Keywords
grayed, determine, determination, assigned, not active, deleted, left the company, Application and User Management, Business task is inconsistent - no valid responsible person/organization, Employees removed because they have no validity , KBA , AP-RC-UIF-RT-B , ByD HTML5 Client (not for Cloud for Customer) , Problem
Product
SAP Business ByDesign all versions
SAP Knowledge Base Article - Public