3517238 - Task number in Account Key Metrics is not the same while filtering with the same Account in Activity Manager.

Task number in Account Key Metrics is not the same while filtering with the same Account in Activity Manager.

SAP Sales Cloud and SAP Service Cloud Version 2

1. Go to Accounts work center.
2. Open Account A.
3. Go to Key Metrics section.
4. Under Activity, it is showing Task - number B.
5. Now go to Activity Manager work center.
6. For Task entity, filter for Account A.
7. It is showing Task - number C.

For Tasks, only Tasks whose Due date is in the last 90 days that have the status Open or In Process are shown under Key Metrics.

This is the expected system behaviour.

Appointment number in Account Key Metrics is not the same as in Activity Manager

Key Metrics; Customer Insight; Activities; Tasks; Task ; number; filter , KBA , CEC-CRM-INS , Embedded Insights for SAP Sales/Service Cloud , CEC-CRM-TSK , Task for SAP Sales/Service Cloud , Problem