3517420 - Permission error when testing Employee Central Quick Actions in Joule

Error while testing EC Quick Actions in Joule: 

• Oops, you do not have permission to perform this action.
• The action isn't available right now. This could be due to certain settings not being enabled or permission restrictions

SAP SuccessFactors HCM Suite

1. Access SuccessFactors
2. Click on Joule
3. Ask to Change Phone Number as example
4. Get one of the errors mentioned on Symptom 

This is usually related to permissions and target population

Make sure the affected user is granted with the Employee Central Quick action permission and also ensure the user have the correct target population for this permission (including themselves).

As the example for "Change Phone Number":

• Employee Central Quick Action > Change Phone Number Permission > user is granted with the permission and is under target population.

This is a required pre-configuration for using any Joule use case that related with EC Quick Actions. We strongly recommend you to review below content for further guidance:

• Employee Central Quick Actions | SAP Help Portal

Note: Joule doesn't support Global Assignment and Concurrent Employment (GA/CE). The data provided by Joule is based on the user's primary employment.

Employee Central Quick Actions | SAP Help Portal

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