SAP Knowledge Base Article - Preview

3517440 - Sending a request for approval to a team and not to a single person

Symptom

  • You have configured Approvals per the "Configure Approvals" help documentation
  • The Administrator is concerned that approval requests cannot be sent to a specific team (Org Unit) but are limited to individual users.
  • Business concern: If the approval is sent to an individual and they are unavailable, what happens? What can the user do?
  • Business wants to understand how the feature works and how to mitigate risks of individual-based assignments.


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Environment

  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud Cloud Version 2 1.0

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Keywords

approval workflow, team-based approvals, role-based assignment, Org Unit, SAP Service Cloud, manual approval selection, approval process, custom workflows, reassign approvals, group email, distribution list. , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

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