3517470 - Extension field doesn't keep value after save

• The customer created a custom Extension Field for the Registered Product entity or any other entity, the data is not saved.
• For example, when a new Registered Product (RP) instance is created, the Extension Field is sometimes empty after saving, while other times the value is retained as expected.

• SAP Service Cloud Version 2 1.0
• SAP Sales Cloud Version 2 1.0

1. Log in to the Tenant:
   • Access your SAP Service Cloud instance (e.g., myXXXXXXX.crm.cloud.sap).
2. Navigate to Registered Products:
   • Open the Registered Products work list.
3. Create a New RP Instance:
   • Click the + button to create a new registered product instance.
4. Fill in Mandatory Fields:
   • Complete all required fields, including the custom Extension Field.
5. Save the Registered Product:
   • Click Save and Open.
6. Check the Extension Field:
   • Expand the RP header to verify if the value entered in the Extension Field is retained.
   • Notice that the field may sometimes be empty.

• The Extension Field does not automatically save its value unless the user clicks outside the input area before saving.
• If the user directly clicks on Save without focusing out of the field, the value may not be captured correctly.

To ensure the Extension Field value is saved properly:

1. After entering the value into the Extension Field, click outside the input field (focus out) to ensure the value is registered.
2. Once you have clicked outside the field, click Save.
3. Re-check the Registered Product instance to confirm that the Extension Field retains the value.

The same process can be used for other entities as well.

custom field, extension field, registered products, SAP Service Cloud, field value not saved, focus out, save operation, custom field issue, product entity , KBA , CEC-CRM-RPD , Registered Products for SAP Sales/Service Cloud , Problem