3517572 - Onboarding process is not generated after Onboarding is initiated from Recruiting - "Entity:(emailInfo) invalid emailAddress:(xxxx@xxxx.com ) for userSysId: xxx

• Onboarding process is not generated after Onboarding is initiated from Recruiting.
• There is an error log in BPE tile: An error occurred while saving the HRIS data for the user xxxxxx due to the following reason: {"responsePayload":[{"userSysId":"xxxxxx","hrisSaveStatus":[{"elementType":null,"key":null,"statusCode":"ERROR","errorInfo":"Entity:(emailInfo) invalid emailAddress:(xxxx@xxxx.com ) for userSysId: xxxxxx"}]}]}." 

SAP SuccessFactors Onboarding

1. Onboarding is initiated from the RCM
2. Onboarding process is not generated
3. There is an error log in BPE tile: An error occurred while saving the HRIS data for the user xxxxxx due to the following reason: {"responsePayload":[{"userSysId":"xxxxxx","hrisSaveStatus":[{"elementType":null,"key":null,"statusCode":"ERROR","errorInfo":"Entity:(emailInfo) invalid emailAddress:(xxxx@xxxx.com ) for userSysId: xxxxxx"}]}]}." 

There is an extra space at the end of the email address so it is treated as an invalid value.

1. Maintain an email address for this candidate's data in RCM. Make sure not to include any extra spaces.
2. Go to "Business Process" card in To-do list.
3. Find the BPE error and click Restart button.

ONB, RCM, BPE, Email, Space, emailInfo, error, invalid , KBA , LOD-SF-OBX-RCM , Initiate onboarding from RCM , Problem