Symptom
The SAP Collaboration window stops working after 30 Minutes inactivity.
Environment
SAP Business ByDesign
Reproducing the Issue
- After logging into the SAP Collaboration Window its possible to upload a supplier invoice successfully.
- Now, after 30 Minutes, the following invoice is not processed anymore.
Cause
This is Standard behaviour of the application, as this is related to updating the ICM cache for 30-minute active users only.
Resolution
Ensure that the Collaboration window is not inactive for more then 30 Minutes.
Keywords
Collaboration Window, Supplier Invoice upload, Invoice Scan. , KBA , AP-RC-UIF-RT-B , ByD HTML5 Client (not for Cloud for Customer) , Known Error
Product
SAP Business ByDesign all versions