SAP Knowledge Base Article - Public

3517631 - SAP Collaboration Window is not uploading PDF invoices after 30 Minutes inactivity

Symptom

The SAP Collaboration window stops working after 30 Minutes inactivity.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. After logging into the SAP Collaboration Window its possible to upload a supplier invoice successfully.
  2. Now, after 30 Minutes, the following invoice is not processed anymore.

Cause

This is Standard behaviour of the application, as this is related to updating the ICM cache for 30-minute active users only.

Resolution

Ensure that the Collaboration window is not inactive for more then 30 Minutes.

Keywords

Collaboration Window, Supplier Invoice upload, Invoice Scan. , KBA , AP-RC-UIF-RT-B , ByD HTML5 Client (not for Cloud for Customer) , Known Error

Product

SAP Business ByDesign all versions