SAP Knowledge Base Article - Public

3517759 - Cannot disable toggle button for certain Applist in Business Role

Symptom

When we are trying to disable the toggle button in Applist for few services (Ex: Home), it gets enabled automatically.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP Sales and Service cloud V2

Reproducing the Issue

  • Go to Settings.
  • Business roles.
  • Select any Business role which is assigned to the user.
  • In Applist, (Ex: search for sap.crm.service.homepageService).
  • if you disable the toggle button, it gets enabled back.

Cause

This is currently the default behaviour as some default services won't have effect for admin and non admin roles hence when we make changes, it defaults back.

Resolution

Please find the list of App names which cannot be disabled in a Business role.

  • sap.crm.adminservice.uiapp.adminconsole
  • sap.crm.adminservice.uiapp.admin
  • sap.crm.roleservice.uiapp.roleAdmin
  • sap.crm.homepageservice.uiapp.homepageadmin
  • sap.crm.homepageservice.uiapp.homepage
  • sap.crm.i18nservice.uiapp.i18nAdmin
  • sap.crm.i18nservice.uiapp.i18napp
  • sap.crm.searchservice.uiapp.searchAdmin
  • sap.crm.searchservice.uiapp.searchApp
  • sap.crm.builtinsupportservice.uiapp.builtinSupportUi
  • sap.crm.enduserfeedbackservice.uiapp.endUserFeedbackUi
  • sap.crm.userservice.uiapp.userAdmin

Keywords

KBA , CEC-CRM-IAM , Identity and Access Management for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Attachments

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