3517759 - Cannot Disable Toggle Button for Certain App List in Business Role

When we are trying to disable the toggle button in App list for few services (Example: Home), it gets enabled automatically.

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SAP Sales and Service Cloud V2

• Go to Settings.
• Navigate to Business Roles.
• Select any Business role which is assigned to the user.
• In App list, search for sap.crm.service.homepageService for example.
• Even if the toggle button is disabled, it will be enabled back.

This is currently the default behavior as some default services won't have effect for either admin or non admin roles and hence when the changes are made, it will be enabled back.

List of App names which cannot be disabled in a Business Role.

• sap.crm.adminservice.uiapp.adminconsole
• sap.crm.adminservice.uiapp.admin
• sap.crm.roleservice.uiapp.roleAdmin
• sap.crm.homepageservice.uiapp.homepageadmin
• sap.crm.homepageservice.uiapp.homepage
• sap.crm.i18nservice.uiapp.i18nAdmin
• sap.crm.i18nservice.uiapp.i18napp
• sap.crm.searchservice.uiapp.searchAdmin
• sap.crm.searchservice.uiapp.searchApp
• sap.crm.builtinsupportservice.uiapp.builtinSupportUi
• sap.crm.enduserfeedbackservice.uiapp.endUserFeedbackUi
• sap.crm.userservice.uiapp.userAdmin

KBA , CEC-CRM-IAM , Identity and Access Management for SAP Sales/Service Cloud , Problem