Symptom
When we are trying to disable the toggle button in Applist for few services (Ex: Home), it gets enabled automatically.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP Sales and Service cloud V2
Reproducing the Issue
- Go to Settings.
- Business roles.
- Select any Business role which is assigned to the user.
- In Applist, (Ex: search for sap.crm.service.homepageService).
- if you disable the toggle button, it gets enabled back.
Cause
This is currently the default behaviour as some default services won't have effect for admin and non admin roles hence when we make changes, it defaults back.
Resolution
Please find the list of App names which cannot be disabled in a Business role.
- sap.crm.adminservice.uiapp.adminconsole
- sap.crm.adminservice.uiapp.admin
- sap.crm.roleservice.uiapp.roleAdmin
- sap.crm.homepageservice.uiapp.homepageadmin
- sap.crm.homepageservice.uiapp.homepage
- sap.crm.i18nservice.uiapp.i18nAdmin
- sap.crm.i18nservice.uiapp.i18napp
- sap.crm.searchservice.uiapp.searchAdmin
- sap.crm.searchservice.uiapp.searchApp
- sap.crm.builtinsupportservice.uiapp.builtinSupportUi
- sap.crm.enduserfeedbackservice.uiapp.endUserFeedbackUi
- sap.crm.userservice.uiapp.userAdmin
Keywords
KBA , CEC-CRM-IAM , Identity and Access Management for SAP Sales/Service Cloud , Problem
Product
Attachments
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