Symptom
This KBA answers commonly asked questions about creating a new tenant.
Environment
SAP Cloud for Customer.
Resolution
1. How do I request a new tenant?
- You can request a new tenant via Service Control Center WorkCentre Systems view Request Creation button.
For more information, you can refer to 2136036 - How to Request a New Tenant for SAP Business ByDesign or SAP Cloud for Customer
2. How many tenants am I eligible for on a standard subscription?
- You are eligible for one test tenant and one productive tenant. By default, you must always start with a customer test tenant. You will receive a standard template live test tenant for the initial order as requested in the service request.
3. Who are the recipients of a tenant handover email?
- Tenant handover emails and other communications must be sent to the IT contact only. Therefore, it is necessary to regularly update the IT contact.
Refer KBA: 2502589 - Modify IT Contact Information in C4C and 2563147 - How to Set IT Contact as Administrator
4. What data do I copy into a new tenant during tenant setup?
- For an initial test or a production tenant (not requested as a copy), you will receive a standard template live test tenant as requested in the service request on the contract start date. With the help of the template, you can start implementing your project.
Please find the below types of data that are transferred in various scenarios.
Scenario |
Target tenant |
Source tenant type |
Source solution profile copy involved? |
Data which will be copied |
Transactional data copy? |
Productive tenant with solution profile copy from test tenant (or from existing productive tenant) |
Productive |
Initial master (001) |
Yes (Test or Productive) |
|
No |
Empty productive tenant |
Productive |
Initial master (001) |
No |
No data will be copied |
No |
Empty test tenant |
Test |
Initial master (001) |
No |
No data will be copied |
No |
Test tenant with initial master as source and solution profile copy |
Test |
Initial master (001) |
Yes |
Only scoping data |
No |
Test tenant as 1:1 copy of prod/test |
Test |
Prod/Test |
No |
All scoping and master data |
Yes |
Test tenant as copy of solution profile only |
Test |
Test |
Yes |
Only scoping data, no master data (means level 0 data and flexibility data) is copied |
No |
5. When will I receive the initial test tenant?
- You will receive the initial test tenant on the start date of the contract.
6. What do I do if I receive an error stating the maximum number of tenants has been reached?
- Please refer KBA: 2196301 - Maximum Number Of Tenants Reached
7. How to set up C4C System with initial user.
See Also
2136036 - How to Request a New Tenant for SAP Business ByDesign or SAP Cloud for Customer
2502589 - Modify IT Contact Information in C4C
2563147 - How to Set IT Contact as Administrator
2196301 - Maximum Number Of Tenants Reached
2237993 - Initial User and Setup of C4C System
Use Initial User to Maintain Basic Configuration | SAP Help Portal
Keywords
New tenant, IT contact, initial user, subscription, , KBA , LOD-CRM-ADM , Administration UI , How To