3517831 - Ticket Facet Not Visible In Lead Thing Inspector Screen

Ticket facet is not visible in Lead TI screen.

SAP Cloud for Customer

1. Go to Sales work center.
2. Go to Lead work center view.
3. Go to Adaptation Mode.
4. Open any Lead.
5. Navigate to Tickets Facet.
6. Ticket is already enabled but not visible for the rejected Lead.
7. Go to Advance filter in Leads OWL.
8. Filter Leads with Status Converted Leads.
9. Able to see the Tickets Facet.
10. Issue: In few Leads Ticket facet is not visible.

Ticket facet is not visible for the lead, which has no account or contact assigned.

Ticket facet is available only for those lead, which is associated with an existing account and/or has a contact linked to it.

This is current behaviour of the product.

3004072 - New Ticket Button Missing in the Lead Converted

Leads, Ticket Tab, Ticket, Account, Contact , KBA , LOD-CRM-LM , Lead Management , LOD-CRM-SRP , Service Request Processing , Problem