SAP Knowledge Base Article - Public

3517838 - Error while configuring a VC product in CPQ application

Symptom

Receiving generic error message when configuring product synced from CPS in CPQ application.

Environment

SAP SALES CLOUD CPQ integrated with CPS

Reproducing the Issue

  1. Login into CPQ
  2. Go to the quote list
  3. Open or create a new quote
  4. Search for a VC product and configure
  5. Select a value for an attribute 
  6. Error is displayed
  7. After error is displayed, it occurs for any further actions inside the configurator.

Cause

A known issue occurs when there are multiple attributes flagged as "Is Line Item".

Resolution

  • Remove the the "Is Line Item" for the relevant attributes.
  • The error message displayed for this scenario will be corrected in the CPQ future release to contain the reason for the error.

Keywords

CPQ, CPS, VC, sorry, inconvenience, configurator, attribute, error , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Known Error

Product

SAP CPQ 2024