Symptom
- Why does the Bizx external ID show different value than compared to the LMS ?
- User ID and External ID has a Unique value in Bizx but still the LMS displays the External ID same as User ID.
- LMS displays the User ID value as the External ID value and not the External ID value which is configured as per Bizx
- User ID is same as External ID in LMS
Environment
SAP SuccessFactors Learning
Reproducing the Issue
Replication Steps from LMS
1] Goto Learning Admin
2] Search for the User
3] Observe the External ID of the User
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Replication Steps from Bizx
1] Goto Bizx
2] Search for the User
3] Observe the External ID of the User and it displays different value as compared to the LMS
Cause
- There is no PERSON_ID_EXTERNAL field configured in the User Connector- SF input file.
- Check the User connector configuration mapping by following the below steps
1] Goto System Configuration
2] Search for Connectors
3] check sfuser.field.mapping.data. is set as PERSON_ID_EXTERNAL=PERSON_ID_EXTERNAL
- Now Goto Learning Admin --> search for User Connector SF and download the Input file and observe that there is no PERSON_ID_EXTERNAL field found.
- Which means no value has been passed to the External field.
Resolution
- The external ID can be added to LMS for the users via Connectors only.
- For the User Connector SF if you don't map the PERSON_ID_EXTERNAL field it will have no impact, However when no external value is being passed to the field PERSON_ID_EXTERNAL the system by default will consider the User ID and will update the User ID value to the External ID field.
- Hence You can see the same value for User ID and External ID in LMS, even though the External ID and User ID is configured Unique In Bizx
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
See Also
Keywords
SAP, sf, Learning, LMS, External ID, PERSON_ID_EXTERNAL, User Connector-SF; User connector , Bizx External ID, Unique value, LMS User ID, LMS External ID, different value, Successfactors, Learning , KBA , LOD-SF-LMS-INS , Instructors and My Classes , Problem
Product
Attachments
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