SAP Knowledge Base Article - Public

3517857 - Bizx External ID does not match with the LMS External ID

Symptom

  • Why does the Bizx external ID show different value than compared to the LMS ?
  • User ID and External ID has a Unique value in Bizx but still the LMS displays the External ID same as User ID.
  • LMS displays the User ID value as the External ID value and not the External ID value which is configured as per Bizx
  • User ID is same as External ID in LMS

Environment

SAP SuccessFactors Learning 

Reproducing the Issue

Replication Steps from LMS

1] Goto Learning Admin

2] Search for the User

3] Observe the External ID of the User

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Replication Steps from Bizx

1] Goto Bizx

2] Search for the User

3] Observe the External ID of the User and it displays different value as compared to the LMS

Cause

  • There is no PERSON_ID_EXTERNAL field configured in the User Connector- SF input file.
  • Check the User connector configuration mapping by following the below steps

                         1] Goto System Configuration

                         2] Search for Connectors

                         3] check sfuser.field.mapping.data. is set as PERSON_ID_EXTERNAL=PERSON_ID_EXTERNAL

  • Now Goto Learning Admin --> search for User Connector SF and download the Input file and observe that there is no PERSON_ID_EXTERNAL field found.
  • Which means no value has been passed to the External field.

Resolution

  • The external ID can be added to LMS for the users via Connectors only.
  • For the User Connector SF if you don't map the PERSON_ID_EXTERNAL field it will have no impact, However when no external value is being passed to the field PERSON_ID_EXTERNAL the system by default will consider the User ID and will update the User ID value to the External ID field.
  • Hence You can see the same value for User ID and External ID in LMS, even though the External ID and User ID is configured Unique In Bizx

           "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

         

See Also

2390723 - User ID, External ID and PERSON_GUID definition - SAP for Me

Keywords

SAP, sf, Learning, LMS, External ID, PERSON_ID_EXTERNAL, User Connector-SF; User connector , Bizx External ID, Unique value, LMS User ID, LMS External ID, different value, Successfactors, Learning , KBA , LOD-SF-LMS-INS , Instructors and My Classes , Problem

Product

SAP SuccessFactors Learning 2405

Attachments

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