3517857 - Bizx External ID does not match with the LMS External ID

• Why does the Bizx external ID show different value than compared to the LMS ?
• User ID and External ID has a Unique value in Bizx but still the LMS displays the External ID same as User ID.
• LMS displays the User ID value as the External ID value and not the External ID value which is configured as per Bizx
• User ID is same as External ID in LMS

SAP SuccessFactors Learning 

Replication Steps from LMS

1] Goto Learning Admin

2] Search for the User

3] Observe the External ID of the User

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Replication Steps from Bizx

1] Goto Bizx

2] Search for the User

3] Observe the External ID of the User and it displays different value as compared to the LMS

• There is no PERSON_ID_EXTERNAL field configured in the User Connector- SF input file.
• Check the User connector configuration mapping by following the below steps

                         1] Goto System Configuration

                         2] Search for Connectors

                         3] check sfuser.field.mapping.data. is set as PERSON_ID_EXTERNAL=PERSON_ID_EXTERNAL

• Now Goto Learning Admin --> search for User Connector SF and download the Input file and observe that there is no PERSON_ID_EXTERNAL field found.
• Which means no value has been passed to the External field.

• The external ID can be added to LMS for the users via Connectors only.
• For the User Connector SF if you don't map the PERSON_ID_EXTERNAL field it will have no impact, However when no external value is being passed to the field PERSON_ID_EXTERNAL the system by default will consider the User ID and will update the User ID value to the External ID field.
• Hence You can see the same value for User ID and External ID in LMS, even though the External ID and User ID is configured Unique In Bizx

           "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

2390723 - User ID, External ID and PERSON_GUID definition - SAP for Me

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