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3517894 - Error "It seems you don't have an active account" when creating users with IPS in SAP Analytics Cloud (SAC)

Symptom

  • Unable to logon.
  • When attempting to logon to SAC, it fails with the error: "It seems you don't have an active account"
  • When creating and activating users in a SAC tenant using IPS, the IPS jobs complete succesfully and without any errors, but when the users attempt to logon, they get the error "It seems you don't have an active account"


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Environment

  • SAP Analytics Cloud 2024.15.6

Product

SAP Analytics Cloud 1.0

Keywords

IPS, active, disable, QRC, patch, error, exception, active , KBA , LOD-ANA-DES , Story Design & Visualizations , BC-IAM-IPS , Identity Provisioning Service (IPS) , Problem

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