SAP Knowledge Base Article - Preview

3517930 - Error message "Outbound email cannot be added as Predecessor"

Symptom

  • The issue occurs in SAP Service Cloud Version 2, specifically affecting the Case Management and Agent Desktop functionalities.
  • The business reported multiple cases where users are unable to process cases due to the error message: "Outbound email cannot be added as Predecessor."
  • The issue is reproducible, but the cause remains unknown, raising concerns that additional cases may be impacted.


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Environment

  • SAP Service Cloud Version 2.1.0
  • SAP Sales Cloud Version 2.1.0

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Keywords

Case Management, Agent Desktop, Outbound Email Error, Predecessor Error, SAP Service Cloud V2, Case Processing Issue, Error Message, Email Predecessor , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

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