3517943 - Approval is Not Triggered After Conditions are Met for Case Entity

Approval is not triggered after conditions are met for Case Entity.

• SAP Service Cloud v2
• SAP Sales Cloud v2

There is no approval configured in the case flow for the case types used.

If an approval is not configured in the case flow, it will not be triggered. The administrator needs to add the approval step to the case flow to ensure it is triggered. Please refer to below steps:

1. Go to settings.
2. Open Case type view.
3. Select wanted case type.
4. Click on the 3 dots to create a new version.
5. Under case flow, add a phase.
6. Click on add step for that phase.
7. Select Approval.
8. Set a name.
9. Select approval rule from the dropdown.
10. Click on create.
11. Click on Activate.

New Approval UI in Case Flow

Approval, Case, Triggered, Working,  , KBA , CEC-CRM-APR , Approvals for SAP Sales/Service Cloud , How To