SAP Knowledge Base Article - Public

3518076 - The custom object information filled in Personal Data Collection disappears in the Final Review - Onboarding

Symptom

The custom object information filled out by the candidate in the Personal Data Collection step disappears during the Final Review.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. The candidate filled out some custom object information in the Personal Data Collection step and successfully submitted it.
  2. Completed the follow-up steps for onboarding, entering the Final Review step.
  3. The responsible person for onboarding enters the Final Review page and finds that the custom object is empty.

Cause

The Final Review page applied with the hire template which without custom object.

There is no explicit support for a Configurable New Hire template for the Final Review page. Instead, the hire template configured for New Hire Data Review will be applied in the Final Review, and the data will be displayed according to the New Hire Data Review hire template.

When there is no custom object in the New Hire Data Review hire template, the Final Review page will not display custom object information.

Resolution

Remove the corresponding New Hire Data Review hire template. It cannot be applied on the Final Review page.

Keywords

final review, hire template, custom object, PDC data missing, final review data, CHN template, onboarding data review, onboarding hire template, candidate custom object , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem

Product

SAP SuccessFactors Onboarding all versions