SAP Knowledge Base Article - Public

3518127 - The Country/Region under the external user permission group filter shows limited options - Onboarding

Symptom

When setting a filter for the external user permission group, it was noticed that the options for Country/Region are significantly fewer compared to the employee permission group. It does not include all the Countries/Regions.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Set up a group filter for the external user permission group.
  2. Select the standard Country/Region field (Field ID "country") as the filter.
  3. The options for Country/Region are significantly fewer compared to the employee permission group. It does not include all Countries/Regions.

Cause

Expected behavior.

Country/Region is a standard field, and only the Countries/Regions that exist in the candidates belonging to the system will be displayed as options.

In other words, as currently the external users in the system are only from few Countries/Regions, only these Countries/Regions can appear as options in the external permission group filter.

Resolution

Using the DG filter to avoid this limitation. For specific methods, please refer to the following KBA:

Keywords

standard field filter, external permission group filter, external user group, Country/Region filter, country options, manage permission group, external user group filter , KBA , LOD-SF-OBX-ADM , Admin UI , Problem

Product

SAP SuccessFactors Onboarding all versions