Symptom
In a custom workcenter, you are encountering an issue where attachments are not being successfully added to the attachment facet.
Environment
SAP Business ByDesign
SAP Cloud for Customer
Reproducing the Issue
For example,
- Go to Sales workcenter
- Go to the Custom workcenter view
- Select Order ID: ABC
- Navigate to the Attachment facet
- Add any attachment
- Notice after saving, the attachment does not get added to the attachment facet.
Cause
You have added both C4C and BYD attachment embedded component.
Resolution
Below is the attachment embedded component to be used in C4C and BYD system.
C4C (Specific to Sales workcenter) - /SAP_BYD_APPLICATION_UI/crm/pas/SalesPriceList_OIF_ECO.OIF.uicomponent
BYD - /SAP_BYD_APPLICATION_UI/Reuse/Attachments/documentlist.EC.uicomponent
Keywords
Embedded Component, Attachment, Custom BO, Custom Workcenter , KBA , AP-RC-DOC , Document Centric Application Service , Problem