SAP Knowledge Base Article - Public

3518187 - Automatic Deletion Not Picking Obsolete Customers

Symptom

Obsolete customers are not getting picked up for automatic deletion in administer obsolete business partner removal runs

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to Data Protection and Privacy work center view.
  2. Go to Common Tasks view.
  3. Choose "Administer Obsolete Business Partner Removal Runs"

All obsolete customers are not picked up for automatic deletion.

Cause

Creation of multiple runs causes inconsistency to the run hence customers/business partners is not getting picked up

NOTE: multiple runs means having more than one active run

Resolution

Remove the customers/business partners manually .

Follow below steps to delete customer individually,

  1. Navigate to Data protection and privacy work center
  2. Go to Personal Data removal work center view
  3. Open All private accounts default list 
  4. Search for the customer and select Customer ID.
  5. Choose Remove Data button 
  6. Review the data and click delete.  

Selected customer gets removed

Keywords

Obsolete Customers, automatic deletion, removal run, private accounts, prospect, Administer Obsolete Business Partner Removal Runs
, KBA , AP-RC-ILM , ByD,C4C,Travel: Information Lifecycle Management , Problem

Product

SAP Cloud for Customer core applications all versions