SAP Knowledge Base Article - Public

3518269 - Error 'An unexpected error occurred. This error has been logged. Please try again later' when accessing IDP Admin Tool

Symptom

Error 'An unexpected error occurred. This error has been logged. Please try again later' when system owner tries to access IDP Admin Tool.

Environment

SAP ANALYTICS CLOUD 2024.8.20

Identity Provider Administration

Reproducing the Issue

  1. Login into IDP admin tool using https://console.<data center>.sapanalytics.cloud/idp-admin/

Notice the error: 'An unexpected error occurred. This error has been logged. Please try again later'.

Cause

 Internal Trust Admin software issue

Resolution

Create case in component LOD-ANA-AUT for rolling restart of Trust Admin done by SAC operations team.

See Also

Keywords

admin tool, IDP, SAC, system owner, login , KBA , LOD-ANA-AUT , SAC Authentication / Login , Problem

Product

SAP Analytics Cloud 1.0