3518521 - Products Pane Is Not Enabled In The Ticket Create Service Ticket Quick Create 

Products Pane is not shown on the ticket Quick Create 

SAP Cloud for Customer core applications

1. Navigate to Service Work Centre
2. Go to Service view
3. Click on Tickets 
4. Create a new Ticket

Products Pane not available

The Product tab is greyed out and it is system limitations

We do not have option to personalize the 'Product Section' in Ticket Quick Create. However, as a workaround you can create ticket in detail view where we have Product facet itself during Quick Create in Detail View and can add information about - Product , Serial Id, etc.

1. Navigate to Administrator WorkCentre
2. Go to Service & Social view
3. Click on Ticket Configuration
4. Under UI configuration (Create tickets in detail view - Enable the button) as shown below.

Product, Serial Id, Ticket Configuration , KBA , LOD-CRM-SRP , Service Request Processing , Problem