SAP Knowledge Base Article - Public

3518522 - Team Ranker pod shows wrong overall form rating

Symptom

Team Ranker pod showing the overall form rating label wrongly.
Overall form rating for the user in Employees folder and Team ranker pod is different.

Environment

SAP SuccessFactors Performance Management

Reproducing the Issue

  1. Proxy as Manager or HR who have access to Team Ranker
  2. Navigate to “Performance” tab from drop down of the home screen
  3. Click on team Ranker pod and check for the affected user where the overall rating shows 2 (Example)
  4. Now proxy as the affected user and check for the form
  5. Overall form rating shows as 3 (Example) , but in team ranker pod shows as 2.

Cause

Form template has a "perfpot-summary" section with manual rating enabled.

Resolution

The form template has a "perfpot-summary" section.  This section will determine the overall rating of the user.  In this section, their configuration allow "Allow overall performance rating to be edited" which mean they can manually rate the person. 

Form diagnosis will have below records:

<manual-performance-rating><![CDATA[]]></manual-performance-rating>

You can also run adhoc report with "Overall performance rating" column to check the exact rating.

Keywords

Team Ranker, Stack Ranker, label, Rating, showing, wrong, correct, Employee profile, performance form, overall form rating , KBA , LOD-SF-PM-POD , Home Page, Pods and Portlets, To Do List , Problem

Product

SAP SuccessFactors Performance & Goals all versions