SAP Knowledge Base Article - Preview

3518667 - Unexpected 404 Error Response on OIDC /userinfo API Call in SAP Customer Data Cloud

Symptom

  • An unexpected 404 error is returned when the OIDC /user info API call is made in the SAP Customer Data Cloud.
  • The error feedback indicates that the user is unauthorized, which is not the expected behavior.
  • The expected response for an unauthorized user is a 401 error, not a 404 error.
  • The 404-error response is sporadic, with 401 errors also being received.


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Environment

  • SAP Customer Data Cloud
  • Core REST API
  • Server SDKs (JWT / PHP / Java)

Product

SAP Customer Data Cloud all versions

Keywords

SAP Customer Data Cloud, OIDC, /userinfo API, 404 error, 401 error, unauthorized user, invalid policy configuration, Protect Against Account Harvesting policy, email validation, CAPTCHA validation. , KBA , CEC-PRO-API , Core REST API & Server SDKs (JWT / PHP / Java) , How To

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